{"id":2352,"date":"2015-04-01T08:00:47","date_gmt":"2015-04-01T16:00:47","guid":{"rendered":"https:\/\/www.numinix.com\/blog\/?p=2352"},"modified":"2015-04-03T17:12:13","modified_gmt":"2015-04-04T01:12:13","slug":"how-to-get-relevant-customer-reviews","status":"publish","type":"post","link":"https:\/\/www.numinix.com\/blog\/how-to-get-relevant-customer-reviews\/","title":{"rendered":"How to get relevant customer reviews"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2355\" src=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2015\/03\/product-reviews.png\" alt=\"product-reviews\" width=\"624\" height=\"420\" srcset=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2015\/03\/product-reviews.png 624w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2015\/03\/product-reviews-300x202.png 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>There are many ways you can ramp up your website&#8217;s credibility. <a href=\"http:\/\/marketingland.com\/survey-customers-more-frustrated-by-how-long-it-takes-to-resolve-a-customer-service-issue-than-the-resolution-38756\" target=\"_blank\" style=\"color:#3fa9c3;\" rel=\"noopener\">Displaying customer reviews<\/a> is probably one of the most effective ways to gain your audience\u2019s trust. By treating your reviewers with respect and making it worthwhile for them to fill out a review, you have more chances of getting relevant feedback that will help you and your customers. Here is how to do it:<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/how-to-get-relevant-customer-reviews\/#Simplify_the_process\" >Simplify the process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/how-to-get-relevant-customer-reviews\/#Get_the_timing_right\" >Get the timing right<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/how-to-get-relevant-customer-reviews\/#Make_it_Worthy\" >Make it Worthy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/how-to-get-relevant-customer-reviews\/#Listen_and_improve\" >Listen and improve<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Simplify_the_process\"><\/span>Simplify the process<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Allow customers to write review without having to fill out a long form. Only ask for the information you absolutely need. If your customer is willing to donate their time to help you improve your business, the least you can do is make it easy for them. And don&#8217;t forget to make your review form mobile friendly too.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Get_the_timing_right\"><\/span>Get the timing right<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The best time to ask for a review is shortly after customer receives the product, as that is when people are more likely to provide feedback. Studies show that review completion rates drop the more you wait to send the request.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Make_it_Worthy\"><\/span>Make it Worthy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If a customer gives a good review on a certain product, try to use that information to recommend similar products to that specific client. This can be done through email campaigns or even in a &#8220;suggested products&#8221; section on your website.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Listen_and_improve\"><\/span>Listen and improve<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It is completely fine to get a bad review. Use it as an opportunity to provide a great customer experience by replying to the reviewer and showing you care. If the customer has a valid point, make improvements and inform the customer of the changes you made. Remember that most innovations are frequently inspired by customer feedback.<\/p>\n<p>At Numinix, we have a few years of experience under our belt helping clients get the most out of customer reviews on their ecommerce sites. If you need help implementing this on your website request a quote for our <a href=\"https:\/\/www.numinix.com\/services\/web-design\/product-reviews\" target=\"_blank\">Product Reviews<\/a> service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; There are many ways you can ramp up your website&#8217;s credibility. Displaying customer reviews is probably one of the most effective ways to gain your audience\u2019s trust. By treating your reviewers with respect and making it worthwhile for them to fill out a review, you have more chances of getting relevant feedback that will&#8230;<\/p>\n","protected":false},"author":261,"featured_media":2355,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[606,255,605,230,8],"class_list":["post-2352","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-strategies","tag-customer-review","tag-ecommerce","tag-reviews","tag-tips","tag-zen-cart"],"modified_by":"Luiza Libardi","jetpack_featured_media_url":"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2015\/03\/product-reviews.png","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts\/2352","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/users\/261"}],"replies":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/comments?post=2352"}],"version-history":[{"count":0,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts\/2352\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/media\/2355"}],"wp:attachment":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/media?parent=2352"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/categories?post=2352"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/tags?post=2352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}