{"id":3160,"date":"2017-03-20T08:00:40","date_gmt":"2017-03-20T15:00:40","guid":{"rendered":"https:\/\/www.numinix.com\/blog\/?p=3160"},"modified":"2017-03-18T21:19:58","modified_gmt":"2017-03-19T04:19:58","slug":"how-to-personalize-email-content-as-an-e-commerce-site","status":"publish","type":"post","link":"https:\/\/www.numinix.com\/blog\/how-to-personalize-email-content-as-an-e-commerce-site\/","title":{"rendered":"How to personalize email content as an e-commerce site"},"content":{"rendered":"<p><a href=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/03\/AdobeStock_126494770.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3161\" src=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/03\/AdobeStock_126494770.jpeg\" alt=\"\" width=\"600\" height=\"348\" srcset=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/03\/AdobeStock_126494770.jpeg 4913w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/03\/AdobeStock_126494770-300x174.jpeg 300w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/03\/AdobeStock_126494770-768x445.jpeg 768w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/03\/AdobeStock_126494770-1024x594.jpeg 1024w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/03\/AdobeStock_126494770-624x362.jpeg 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">According to <\/span><a href=\"https:\/\/blog.hubspot.com\/ecommerce\/email-marketing-ecommerce-websites-personalization\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">HubSpot<\/span><\/a><span style=\"font-weight: 400;\">, email is one of the most effective ways to reach customers, driving 2.53% of e-commerce sales. However, it is still one of the biggest challenges facing e-commerce stores. With so many channels existing to reach e-commerce customers, it\u2019s not exactly hard to see why so many emails are viewed as spam. A large reason for this is that many of the emails e-commerce customers receive fail to resonate with their interests, or some simply bypass customers, instead landing in the \u2018promotions\u2019 tab on Gmail.<\/span><\/p>\n<p><a href=\"http:\/\/www.aberdeen.com\/research\/4904\/ra-email-marketing\/content.aspx\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Research by Aberdeen Group<\/span><\/a><span style=\"font-weight: 400;\">, shows that 96% of organizations believe that email personalization can improve email marketing performance, so e-commerce sites have a huge opportunity to engage their subscribers with unique, personalized messages. By addressing them directly and giving them content which conveys your ideas as a business as well as meeting their needs, customers will feel valued and appreciated. Users have busy lives and as a result, have less time to read the emails they receive, so it\u2019s important for e-commerce sites to seize the opportunities they have with email marketing campaigns to target customers. In this blog post, we will outline some of the techniques you can use to personalize your e-commerce emails. <\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/how-to-personalize-email-content-as-an-e-commerce-site\/#Send_a_customer_an_email_on_their_birthday\" >Send a customer an email on their birthday<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/how-to-personalize-email-content-as-an-e-commerce-site\/#Let_them_know_their_favourite_product_is_on_sale\" >Let them know their favourite product is on sale<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/how-to-personalize-email-content-as-an-e-commerce-site\/#Send_customers_loyalty_updates\" >Send customers loyalty updates<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/how-to-personalize-email-content-as-an-e-commerce-site\/#If_you_are_an_e-commerce_site_that_runs_a_loyalty_scheme_reminding_customers_how_many_points_they_have_is_a_great_way_to_encourage_them_to_come_back_to_your_site_and_shows_them_you_are_paying_attention_to_their_purchases_If_a_customer_has_built_up_lots_of_points_but_has_forgotten_to_use_them_or_doesnt_know_they_are_entitled_to_a_discount_or_free_items_this_is_the_perfect_opportunity_to_entice_them_back_to_your_site\" >If you are an e-commerce site that runs a loyalty scheme, reminding customers how many points they have is a great way to encourage them to come back to your site and shows them you are paying attention to their purchases. If a customer has built up lots of points but has forgotten to use them or doesn\u2019t know they are entitled to a discount or free items, this is the perfect opportunity to entice them back to your site.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/how-to-personalize-email-content-as-an-e-commerce-site\/#Send_customers_browse_abandonment_emails\" >Send customers browse abandonment emails<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Send_a_customer_an_email_on_their_birthday\"><\/span><b>Send a customer an email on their birthday<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Birthday emails are one of the best opportunities to send customers personalized emails. Not only will this make them feel special, it will also encourage the customer to buy from, or at least browse, your e-commerce store. For example, offering them a free gift on their birthday when they spend a certain amount, or giving them a discount on any product they like are both great techniques. \u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Let_them_know_their_favourite_product_is_on_sale\"><\/span><b>Let them know their favourite product is on sale<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If customers are regularly ordering certain products from your e-commerce store and you have just lowered the price, let them know with a personalized email. Similarly, if you are discontinuing one of their favourite products, let them know it\u2019s going to be out of stock soon. If the product has already gone out of stock, you might suggest some alternatives. <\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Send_customers_loyalty_updates\"><\/span><b>Send customers loyalty updates<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h3><span class=\"ez-toc-section\" id=\"If_you_are_an_e-commerce_site_that_runs_a_loyalty_scheme_reminding_customers_how_many_points_they_have_is_a_great_way_to_encourage_them_to_come_back_to_your_site_and_shows_them_you_are_paying_attention_to_their_purchases_If_a_customer_has_built_up_lots_of_points_but_has_forgotten_to_use_them_or_doesnt_know_they_are_entitled_to_a_discount_or_free_items_this_is_the_perfect_opportunity_to_entice_them_back_to_your_site\"><\/span><span style=\"font-weight: 400;\">If you are an e-commerce site that runs a loyalty scheme, reminding customers how many points they have is a great way to encourage them to come back to your site and shows them you are paying attention to their purchases. If a customer has built up lots of points but has forgotten to use them or doesn\u2019t know they are entitled to a discount or free items, this is the perfect opportunity to entice them back to your site.<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h3><span class=\"ez-toc-section\" id=\"Send_customers_browse_abandonment_emails\"><\/span><b>Send customers browse abandonment emails<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you collect and store the browsing history of registered users, sending them personalized emails related to the content they viewed is a great way to encourage them to make a purchase and for you to capture lost revenue. For example, \u2018Hi Jack, We see you recently viewed this item on our site and we don\u2019t want you to miss out! Buy it now for a limited time only.\u2019<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>What are your favourite personalization techniques for email? Share your thoughts with us in the comments below or tweet us @numinix<\/b><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to HubSpot, email is one of the most effective ways to reach customers, driving 2.53% of e-commerce sales. However, it is still one of the biggest challenges facing e-commerce stores. With so many channels existing to reach e-commerce customers, it\u2019s not exactly hard to see why so many emails are viewed as spam. A&#8230;<\/p>\n","protected":false},"author":265,"featured_media":3161,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[682,689,399,710,401],"class_list":["post-3160","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-strategies","tag-e-commerce","tag-e-commerce-sites","tag-email-marketing","tag-email-marketing-campaigns","tag-email-marketing-tips"],"modified_by":"Emma Gibbins","jetpack_featured_media_url":"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/03\/AdobeStock_126494770.jpeg","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts\/3160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/users\/265"}],"replies":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/comments?post=3160"}],"version-history":[{"count":0,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts\/3160\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/media\/3161"}],"wp:attachment":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/media?parent=3160"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/categories?post=3160"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/tags?post=3160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}