{"id":3182,"date":"2017-04-17T08:00:12","date_gmt":"2017-04-17T15:00:12","guid":{"rendered":"https:\/\/www.numinix.com\/blog\/?p=3182"},"modified":"2019-10-31T16:21:25","modified_gmt":"2019-10-31T23:21:25","slug":"heres-why-every-e-commerce-site-should-offer-a-live-chat-service","status":"publish","type":"post","link":"https:\/\/www.numinix.com\/blog\/heres-why-every-e-commerce-site-should-offer-a-live-chat-service\/","title":{"rendered":"Here&#8217;s Why Every E-Commerce Site Should Offer A Live Chat Service"},"content":{"rendered":"<p><a href=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/AdobeStock_75682862.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3187\" src=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/AdobeStock_75682862.jpeg\" alt=\"\" width=\"600\" height=\"400\" srcset=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/AdobeStock_75682862.jpeg 5616w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/AdobeStock_75682862-300x200.jpeg 300w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/AdobeStock_75682862-768x512.jpeg 768w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/AdobeStock_75682862-1024x683.jpeg 1024w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/AdobeStock_75682862-624x416.jpeg 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p class=\"p1\"><span class=\"s1\">Online stores are always open. Online stores don\u2019t get crowded. Online stores don\u2019t have long check out lines. These are just some of the reasons online shopping is so great, but the main disadvantage facing customers is their inability to have their questions answered in real time&#8230; by real people.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">To avoid inevitable bounce rates, many e-commerce sites are adding live chat support as a way to provide fast and convenient answers to customers seeking assistance. A study conducted by Forrester Research found that 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer, so it\u2019s definitely worth it.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">This helpful infographic by <a href=\"https:\/\/skilled.co\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s2\">Skilled<\/span><\/a> provides a breakdown of just some of the reasons you should be integrating live chat into your business.<\/span><\/p>\n<p><a href=\"https:\/\/skilled.co\/resources\/live-chat-best-customer-service-right-now\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3183\" src=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/new_livechat_17_12-3.jpg\" alt=\"\" width=\"600\" height=\"5405\" srcset=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/new_livechat_17_12-3.jpg 800w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/new_livechat_17_12-3-768x6918.jpg 768w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/new_livechat_17_12-3-624x5621.jpg 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p class=\"p1\"><span class=\"s1\">If you would like help integrating live chat onto your e-commerce website, <a href=\"https:\/\/www.numinix.com\/custom_quote.html\"><span class=\"s2\">request a quote<\/span><\/a>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online stores are always open. Online stores don\u2019t get crowded. Online stores don\u2019t have long check out lines. These are just some of the reasons online shopping is so great, but the main disadvantage facing customers is their inability to have their questions answered in real time&#8230; by real people. To avoid inevitable bounce rates,&#8230;<\/p>\n","protected":false},"author":265,"featured_media":3187,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,5,586],"tags":[718,717,311,682,689,719,313],"class_list":["post-3182","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-strategies","category-usability","category-web-development","tag-customer-assistance","tag-customer-help","tag-customer-service","tag-e-commerce","tag-e-commerce-sites","tag-infographic","tag-live-chat"],"modified_by":"Numinix Developer","jetpack_featured_media_url":"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2017\/04\/AdobeStock_75682862.jpeg","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts\/3182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/users\/265"}],"replies":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/comments?post=3182"}],"version-history":[{"count":0,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts\/3182\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/media\/3187"}],"wp:attachment":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/media?parent=3182"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/categories?post=3182"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/tags?post=3182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}