{"id":3629,"date":"2018-04-30T10:00:32","date_gmt":"2018-04-30T17:00:32","guid":{"rendered":"https:\/\/www.numinix.com\/blog\/?p=3629"},"modified":"2018-04-30T10:24:06","modified_gmt":"2018-04-30T17:24:06","slug":"customer-service-for-e-commerce-businesses","status":"publish","type":"post","link":"https:\/\/www.numinix.com\/blog\/customer-service-for-e-commerce-businesses\/","title":{"rendered":"Customer Service for E-Commerce Businesses"},"content":{"rendered":"<p><a href=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2018\/04\/numinix.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3630\" src=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2018\/04\/numinix.jpeg\" alt=\"\" width=\"600\" height=\"400\" srcset=\"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2018\/04\/numinix.jpeg 600w, https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2018\/04\/numinix-300x200.jpeg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">At the end of the day, the bottom line for your e-commerce business will be determined by how much money customers spend on your website. That means that no matter how valuable your product, how innovative your website, and how reasonable your prices, you won\u2019t make a dime unless you have customers who want to buy from you. Making a good impression on prospective patrons is key. Here are a few things you can do to improve your website\u2019s customer service.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/customer-service-for-e-commerce-businesses\/#Respond_in_a_Timely_Manner\" >Respond in a Timely Manner<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/customer-service-for-e-commerce-businesses\/#Provide_Online_Chat\" >Provide Online Chat<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/customer-service-for-e-commerce-businesses\/#Listen_on_Social_Media\" >Listen on Social Media<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/www.numinix.com\/blog\/customer-service-for-e-commerce-businesses\/#Offer_Multichannel_Support\" >Offer Multichannel Support<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Respond_in_a_Timely_Manner\"><\/span><b>Respond in a Timely Manner<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">According to a <\/span><a href=\"https:\/\/webassets.desk.com\/static\/images\/pages\/seo\/ecommerceinfographic.jpg\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">survey<\/span><\/a><span style=\"font-weight: 400;\"> by Desk.com, 84% of customers reported that they would be likely or very likely to do business with a website that responded to their query in less than a minute, while only 53% said the same if the response time were greater than a minute. That\u2019s a pretty steep drop-off. The quicker your e-commerce business is designed to reply to potential clients, the more likely these potential clients will have good associations about your company and ultimately make a purchase.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Provide_Online_Chat\"><\/span><b>Provide Online Chat<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Providing an online chat function on your website is a simple and effective way to increase your conversion rate. It requires very little work on your end, and it\u2019ll automatically help you get in contact with people who are eager to make a purchase from your website but need assistance. Plus, even those who don\u2019t intend on using the feature will have a more positive perception of the quality of customer service at your store, as it\u2019ll make your website seem more professional.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Listen_on_Social_Media\"><\/span><b>Listen on Social Media<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The advent of online marketplaces has made consumers\u2019 shopping experiences faster, easier, and cheaper. However, it has also drastically decreased the amount of human interaction that takes place between the customer and the store\u2019s sales force. For some people, that doesn\u2019t work. They want or need a salesperson to help them make a purchasing decision. If you don\u2019t respond on social media, not only do you lose out on these shoppers, but you essentially attach a sign to your company\u2019s web presence that says: \u201cWe Don\u2019t Care About Our Customers.\u201d<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Offer_Multichannel_Support\"><\/span><b>Offer Multichannel Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Everyone\u2019s different. While some consumers want to ask a question on Twitter, some want to send an email, and some want to place a phone call. By offering support via a variety of channels, you will enable as many people as possible to reach out. Additionally, you make sure people know that delivering top-notch customer service is important to your company. It\u2019s a win-win scenario.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to know more about how you can improve your online company\u2019s customer service, please contact <\/span><a href=\"mailto:support@numinix.com\"><span style=\"font-weight: 400;\">Numinix<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><strong>What forms of customer service do you offer your patrons? Let us know in the comments below.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At the end of the day, the bottom line for your e-commerce business will be determined by how much money customers spend on your website. That means that no matter how valuable your product, how innovative your website, and how reasonable your prices, you won\u2019t make a dime unless you have customers who want to&#8230;<\/p>\n","protected":false},"author":268,"featured_media":3630,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[10,4,1],"tags":[854],"class_list":["post-3629","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conversion-rates","category-marketing-strategies","category-miscellaneous","tag-ecommerce-customer-service"],"modified_by":"Smita Ramphul","jetpack_featured_media_url":"https:\/\/www.numinix.com\/wordpress\/wp-content\/uploads\/2018\/04\/numinix.jpeg","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts\/3629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/users\/268"}],"replies":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/comments?post=3629"}],"version-history":[{"count":0,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/posts\/3629\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/media\/3630"}],"wp:attachment":[{"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/media?parent=3629"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/categories?post=3629"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.numinix.com\/blog\/wp-json\/wp\/v2\/tags?post=3629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}