Website owners: Do you use a feedback form versus providing a contact email? Do you provide a contact email for feedback at all? A feedback form can serve its purpose, if done correctly. However, if your website feedback form has glitches or errors, it can frustrate website visitors and turn some away. The same is…
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The First Glance Gives a Fighting Chance
Have you ever been on a website, and scratched your head in confusion? One of the first questions I address when evaluating a website for a usability review is this: View the website for 5-15 sec. Can you tell what the website is about? If the answer to that question is no, there is a…
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