Last Updated on May 30, 2019 by Numinix Developer
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Integrating a live chat ability into Zen Cart is now a simple task with the release of our new Olark Live Chat Widget. This module installs in only a few minutes and requires no core edits unlike other live chat mods available for Zen Cart. Most other add-ons are very robust and complicated or have high monthly fees. Olark.com has changed the world of live chat by making it simple, yet still feature rich with advanced reporting, CRM integration, and easy customizations all for a low monthly rate starting at $15 USD.
Our initial release of this module allows you to define your Olark Site ID in the configuration and enable which pages you’d like the widget to appear on. When a customer logs into their account on your website, their name is automatically inserted into the JavaScript so that your live chat operator can see their name while the customer browses the website. For example, if your regular customer John Doe is on the website and looking through your products, you can send him a friendly greeting and start up a chat right from within your website. This feature of Olark not only will help to improve customer relations with your store, but is also a great troubleshooting tool if a customer is having trouble checking out or finding the right product. Rather than waiting for replies through email, your operator can help the customer in real-time. Sales will boom (more conversions), customer service will improve, and the overall impression of your website and company will increase.