Monthly Archives: November 2012

The Customer Service Side of Ecommerce Social Media

Last Updated on Nov 5, 2012 by Jenna Scaglione Ecommerce social media is often centered on connection, engagement and generating a strong sense of community between brand and customer. But, along with the conversations, another purpose exists that becomes evident as brands grow and customer service expands. While Ecommerce brands may think they do not…

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