Tag Archives: customer service

5 Tips to Improve Customer Communication in a Virtual Environment

What is the foundation of every successful relationship? If you said, “communication,” you got it exactly right. Communication is the key to success for any type of relationship, whether friends, spouses, or parent and child—and the customer-vendor relationship is no different. If you want to boost your success, you must examine your communication with your…

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Is the Customer Always Right? Zappos seems to think so…

Zappos built a billion dollar eCommerce business in only 10 years…what is the secret to their success? In the retail industry, whether you run an eCommerce store or a brick and mortar establishment, excellent customer service goes hand in hand with success. A business would be nothing without customers. It’s important to understand the basic…

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